HRM Assignment 1 - Company's best HR practices

Assignment 1 - HRM

On our other subject Management Information System 1 which is also under Sir Gamboa, we had done with the best IS/IT practices of the company we had adopted. This time our task is to identify the best HR or Human Resource practices of our chosen company to adopt. For this assignment I had proposed the companies, GH Office Depot, Davao Light and Power Company, Hubport Interactive, EMCOR, Sutherland Global Services and Apo View Hotel. Among the companies I’ve mention two are actually approved, Davao Light and Power Co. and Apo View Hotel. And I chose Davao Light for this assignment.

For this assignment, we had visited Davao Light and Power Company and interview their former HR supervisor and now a consultant of DLPC Ms. Jane Lee.

First I will give a brief profile of Davao Light and Power Company.

Located at C. Bangoy Sr. Street (formerly Ponciano Reyes Street)Davao City 8000 Philippines

"Davao Light and Power Company is the third largest privately-owned electric utility in the Philippines. It holds the franchise for distributing electric power to Davao City, the largest city in the world in terms of land area, as well as Panabo City and the municipalities of Carmen, Dujali, and Sto. Tomas in Davao del Norte. On September 29, 2000, the franchise was renewed for another 25 years by virtue of Republic Act 8960.

In 2007, the company sold 1.333 billion kilowatt-hours to 247,341 customers with a peak demand of 245 megawatts (MW). Among the country’s most efficiently run power utilities, its systems loss rate of 8.13% is well below the government mandated cap of 9.50%.

Davao Light maintains a 53.8 MW standby diesel power plant with a capability of 40 MW for sustained operations. As needed, it is activated to stabilize voltage as well as augment the power supply of its primary generating sources. It makes use of a fully functional automated mapping and facilities management (AM/FM) system to track the location of electric distribution assets in its franchise. Also in place is a Supervisory Control and Data Acquisition (SCADA) system, a facility that allows remote real-time data gathering and control of equipment in all power substations.

High-end computers, sophisticated software, and other devices are being used to speed up meter reading, streamline billing, provide efficient and prompt response to customer inquiries, generate management information, and analyze electrical grid information.

Special attention has been devoted to improving Davao Light’s service standards.

Innovative re-engineering efforts have cut down service cycle times. Outsourcing of tasks and reallocating manpower and other resources has allowed the utility to improve productivity while keeping costs relatively stable. Current efforts focus on teamwork, service excellence, professionalism, and innovation in preparation for a deregulated and competitive environment. Now and in the future, Davao Light is committed to deliver reliable and efficient service at reasonable rates.”
http://davaolight.com/index.php?option=com_content&view=article&id=45&Itemid=55

Vision Statement

We aim to be the country’s leader in providing electric power and related services by becoming a world-class electric distribution company. The ultimate satisfaction of our customers is the driving purpose of our existence. We aspire for excellence in everything we do by adhering to the highest standards of professionalism, by making integrity the foundation of all our relationships, and by focusing on the unlimited potential of our people. We are a responsible partner on the road to progress and development, essential to our community’s collective hope for a better life. We will light the way.

Mission Statement

We are an electric company committed to deliver, at the most reasonable cost, safe and reliable electric service to the people and the commercial and industrial establishments of the cities of Davao and Panabo, and the Municipalities of Carmen, Dujali and Sto. Tomas. We affirm that the ultimate measure of our success is the satisfaction of our customers.

http://davaolight.com/index.php?option=com_content&view=article&id=50&Itemid=72

What is Human Resource Department?

“The forward thinking human resource department is devoted to providing effective policies, procedures, and people-friendly guidelines and support within companies. Additionally, the human resource function serves to make sure that the company mission, vision, values or guiding principles, the company metrics, and the factors that keep the company guided toward success are optimized.

The most common Human Resource jobs that are grouped in the Human Resource Department are the Human Resources Director, Human Resources Generalist, and Human Resources Assistant. Additionally, some organizations have a Vice President of Human Resources and employees who are organized around providing a specific component of Human Resource services including compensation, training, organization development, and safety.”
http://humanresources.about.com/od/glossaryh/f/hr_department.htm

HRD for me..

As what I’ve understand Human Resource Department is the one concerned on the employees and staffs of a company. They are the one concerned about hiring, taking disciplinary measures and other matters regarding the workers and staff of the company. The HRD is also concerned non the application of skills, knowledge and experience, employee relations and resource planning in various levels.

According to Ms. Jane Lee for her the Human Resource Department bridges the gap between the people and the management. The HR Department also takes care of the employees. I believe the HRD plays a very important role for every company.

Best practices..

I believe every company has their own good practices in each of their departments. We asked Ms. Lee what are DLPC's best HR practices. Like from the other companies we visited, Ms. Lee said she cannot specify which are their "best" practices but instead she shared some of their company's practices regarding trainings, counseling and career planning. The following are DLPC's practices on their HRD:

On employees and staffs

DLPC don't just hire employees but they pick those who have great potentials that possibly help the company in the future. For example hiring a line man, they hire those who are graduates of Electrical Engineering and then if the employees does well he could be promoted to higher position. They also hire those who had done On the job trainings(OJT) on their company and showed great potentials on their OJT. According to Ms. Lee they always give trainings to their employees either new or old. These training would be a help to make their employees and staff do better in their work. They have this Universal Training Plan (UTP) which contains the trainings that the company will be holding and to whom should it be given. They have in-house and technical trainings for their employees and staff. They usually have outsource resource person to conduct the trainings meaning they hire people outside their company to conduct the training for their employees.

Some of the trainings they give are:

-Introduction to Finance Training

-Presentation skills training

-Personal Enhancement Training

Technical training (Engineering staffs)

nd other more trainings..

They do technical training annually for their engineering employees to enhance their abilities and to serve heir customers better. They also provide team building activities for every department that would make a beJust like other companies before an employee will become regular they should first undergo to a 6-month probationary period.

DLPC also have different organizations that their employees could join into like Sports Organizations, Tall masters group, tribes( for sharing, monthly meeting and team building). These organizations would allow their employees to enjoy their hobbies with other co-workers.

DLPC also require their employees and staff to have their proper grooming with their proper uniform, which is of course a good image to the customers.

They also provide coulseling for their employees who have personal problems at work or at home. This would improve their emplyees performance just like in training.

Benefits for employees and their dependents

- Basic Retirement Plan for the retirees

-Insurance plan for unwanted cases

-health insurance

-discount in every check up in their health status

-Good wage rate if you are a regular employee, you will have an increase of 1000.00 pesos each year,

every year they have a budget for their uniform.

-customer’s security and privacy, the same with the employees.

-Each year the company celebrates its Christmas party, and the employees are given their 13th month pay.If an employee is new, he or she will undergo the casual position, which means they have a 6 months contract to prove if they deserve the job, if they are deserving they will be a regular employee but if not then sorry to tell, they will be out

-benefits for the employees dependents

-scholarship grants for students

DLPC provides scholarship grants for deserving students for them to continue college and in the future they could hire these students who excels in school. They have scholarships for students who wants to take up courses like EE, ECE, and, IE.

think that is all I could share about this assignment.. Thank you..

Thank you for reading!! God Bless!! Ü

gAbEe.xii Ü